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the-home-cinema-guide.com is not affiliated with any hardware manufacturer. Therefore, we cannot deal with any customer service requests for home cinema equipment that you may have purchased.
Any such requests will not receive a reply. Please contact the customer service department for the manufacturer of your equipment - they will be happy to help you.
Due to the volume of email received we cannot guarantee you a reply. However, every message will be read and we will do our best to respond if required.